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**Description** <!-- Please include a summary of the change and which issue is fixed. Please also include relevant motivation and context. List any dependencies that are required for this change. --> add position to support page, almost forgot that this page gets copied to truecharts/website so the change to that page would just be overwritten without the position set in this SUPPORT.md page header. ⚒️ Fixes # <!--(issue)--> **⚙️ Type of change** - [ ] ⚙️ Feature/App addition - [ ] 🪛 Bugfix - [ ] ⚠️ Breaking change (fix or feature that would cause existing functionality to not work as expected) - [ ] 🔃 Refactor of current code **🧪 How Has This Been Tested?** <!-- Please describe the tests that you ran to verify your changes. Provide instructions so we can reproduce. Please also list any relevant details for your test configuration --> **📃 Notes:** <!-- Please enter any other relevant information here --> **✔️ Checklist:** - [ ] ⚖️ My code follows the style guidelines of this project - [ ] 👀 I have performed a self-review of my own code - [ ] #️⃣ I have commented my code, particularly in hard-to-understand areas - [ ] 📄 I have made corresponding changes to the documentation - [ ] ⚠️ My changes generate no new warnings - [ ] 🧪 I have added tests to this description that prove my fix is effective or that my feature works - [ ] ⬆️ I increased versions for any altered app according to semantic versioning **➕ App addition** If this PR is an app addition please make sure you have done the following. - [ ] 🪞 I have opened a PR on [truecharts/containers](https://github.com/truecharts/containers) adding the container to TrueCharts mirror repo. - [ ] 🖼️ I have added an icon in the Chart's root directory called `icon.png` --- _Please don't blindly check all the boxes. Read them and only check those that apply. Those checkboxes are there for the reviewer to see what is this all about and the status of this PR with a quick glance._
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Support Policy
TrueCharts on TrueNAS SCALE
TrueCharts aims to always support the latest version of TrueNAS SCALE. However, sometimes new versions of either TrueNAS or TrueCharts introduces breaking changes. This document highlights which versions of TrueCharts (or rather branches), support which versions of TrueNAS SCALE.
We also document which versions of TrueNAS will receive TrueCharts updates and for which versions we are accepting bug reports.
Supported Versions
| TrueNAS version | Branch | Supported with updates | Accepting Support tickets | Accepting Bug Reports | Notes | |
|---|---|---|---|---|---|---|
| 22.02.4 or prior | master |
❌ | ❌ | ❌ | Advised to update to 22.12.2 release of TrueNAS SCALE | |
| 22.12.0 | master |
✅ | ✅ | ✅ | Stable Release as of 2022-12-13 | |
| 22.12.1 | master |
✅ | ✅ | ✅ | Stable Release as of 2023-02-21 | |
| 22.12.2 | master |
✅ | ✅ | ✅ | Stable Release as of 2023-04-11 | |
| Nightly | master |
✅ | ❌ | ✅ | Please only submit bug reports during codefreeze |
:::warning Support Guidelines
Our Discord support (the ticketing system inside #support) is primarily limited to what is covered by our written guides. This includes installing, linking and editing apps. This doesn't mean the actual setup of the application. All #support tickets covered by the staff are done so in a best effort policy.
:::
Stable Train Charts
We provide direct support for getting stable train charts working on our discord inside the #support channel.
That includes installation and guidance on getting it working with defaults or basic settings (not advanced customisations or remote smb shares, etc).
Bug reports aren't accepted on discord so if you spot a bug (Charts in the stable train should work with mostly defaults configuration)
please report them to our github. Bug reports that state something doesn't work without supporting items may be closed.
Incubator Train Charts
Our support policy for incubator train charts is different for those on the stable train. Those charts are work in progress,
may break at anytime and we're still going through many of the charts from unRAID. We won't accept support tickets for incubator train
charts on our discord. However, we have an #incubator-chat channel for these apps to help get them running and/or receive feedback.
With enough positive feedback a chart can be promoted to stable train. Feedback about bugs is also accepted there which can be used to fix them.
Assume anything in the incubator train is in beta and you're testing it. As well, anything installed in incubator will have to be REINSTALLED once it moves to the stable train.